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IT outsourcing is one of the most relevant services for small and medium-sized businesses. It covers the full technical maintenance of hardware resources - servers and computers in your office - as well as the software resources and services your staff use. In effect, IT outsourcing means handing the management and execution of IT tasks, in whole or in part, to an external provider. What do IT outsourcing services give a business? Why are they used by thousands of offices in Kyiv, across Ukraine and around the world?

IT outsourcing companies in Kyiv. What do you get? For most business people today, dealing with IT infrastructure is an irrational use of time. And that is not about a low level of technical literacy. Outsourcing IT infrastructure frees a manager's most valuable resource - time. There is no need to hire a system administrator or to immerse yourself in an unfamiliar field. Every business owner understands how important that is, because there is already tax reporting to keep an eye on, new staff to find and new clients to win. Add IT infrastructure support to all that and you risk losing control of the situation.

Using IT outsourcing services brings a business several substantial benefits:

• The first and most important advantage for any business is saving money. Managers know how expensive a single employee is. The total cost includes salary, sick leave, taxes, holiday pay and other payments. Outsourcing IT infrastructure will cut your spending on maintenance and staff pay. The outsourcer's employees work on several projects at once, which allows working time to be used more efficiently and the cost to the client to be optimised.
  
• The effectiveness of IT service use in your company also rises considerably. More intensive work by staff, without failures or downtime, increases the profitability of the business as a whole. So bringing in external IT specialists saves time and money.
  
• You get the services of professionals who can solve practically any problem involving computers and servers. There is no longer any need to give staff tasks they do not understand. The IT infrastructure will be handled by specialists who know the most up-to-date technical solutions.
  
• By signing a contract for comprehensive managed computer services you get a clearly defined volume of services. IT companies sign an SLA (service level agreement) with clients setting out every service parameter and the standards to which the client is served. As a result both sides have clear rules of the game.
  
• A higher level of security. IT services include risk analysis too. In many cases an IT infrastructure audit is carried out before the service starts, revealing bottlenecks in the information system. After a full assessment, specialists will recommend how to reduce the risk of data loss and intrusion. The best option is to entrust the implementation of those measures to the IT company's staff.
  
• Confidentiality. ITSG signs a non-disclosure agreement (NDA) with every client. This document requires all information obtained in the course of the work to be kept confidential and sets out liability for disclosure.
  

What work does an IT service include?

• It is most effective to start support from the moment the information infrastructure is still being built. The IT specialists of the company you bring in will analyse the needs and possibilities of the business and prepare the best possible design for your office's IT infrastructure.
  
• Representatives of the outsourcing company will help you choose computer equipment and software at the best prices, with specifications that match your requirements.
  
• They will also set up and configure workplaces for every employee with the functionality and set of software tools they need.
  
• In parallel with purchasing and configuring the computers, an information security system will be built. This part of the work is aimed at reducing the risk of failures and preventing data loss.
  
• Specialists will configure a backup system and updates for all the programs your staff use in their daily work. Another part of IT outsourcing is system monitoring to prevent possible failures and problems. Everything is done to the standards set out in the SLA.
  

IT outsourcing - prices

For every small and medium-sized business owner, what they will pay for implementing an IT solution matters. Let us look at the factors that affect the cost of IT support. First of all, the volume of work. Servicing ten computers costs more than three. As a rule, companies set a rate for supporting each user workstation and each server the company uses for its business purposes. That lets the client forecast costs. The price changes if the existing infrastructure needs to be altered or upgraded, and the cost of an IT audit of the existing infrastructure is calculated separately if one is needed.

These and other factors affecting the cost are set out in the contract, so be sure to read its terms before signing the papers. We should point out that at ITSG the prices for IT outsourcing services are set according to clear, transparent rules. If you still have questions after reading the contract, you can always put them to a manager and agree the points that matter.

Conclusions

Now you know how large a volume of work the IT outsourcing service covers and can assess the economic effect of adopting it in your own business. It also matters a great deal that, thanks to the SLA (service level agreement), your office will be supported to clear, fully documented standards. Working with ITSG you are not getting some abstract service. We carry out a precisely defined list of work that delivers a predictable economic effect. Invest in stability and efficiency; order IT support for your business from ITSG.