IP telephony

•   companies that want to use IP telephony today to stay in touch with partners and clients;
  
•   companies that do not want to invest money in buying equipment;
  
•   small companies and new entrepreneurs;
  
•   innovative companies that want to use modern IT solutions to make their business more effective.
  

•   you do not need to buy expensive equipment or lay telephone lines in the office;
  
•   within 24 hours we will set up telephony for your office or call centre;
  
•   you can set up an office or workplaces anywhere in the world while keeping your phone number;
  
•   you save up to 80% on telephone calls;
  
•   you save on the staff who look after telephone communications;
  
•   we will connect additional widgets to your website, for example a "Callback" button;
  
•   you can monitor your employees' work and raise their effectiveness;
  
•   thanks to IP telephony you improve the quality of client service and thereby increase sales;
  
•   we will provide you with 24/7 technical support.
  

Use modern technology to grow your business and reach your commercial goals!

ITSG offers IP telephony services based on Asterisk. Asterisk is an open-source software solution that makes it possible to implement a range of call management functions.

ITSG services in the "IP telephony" area:

•  Development of bespoke solutions based on Asterisk;
  
•  Configuring the IP telephony server and mini-PBX;
  
•  Protecting the IP telephony software against intrusion;
  
•  Creating the numbering plan, configuring rules for incoming and outgoing calls, setting up the answering machine;
  
•  Development of additional modules: bespoke interface, reporting, analytics, billing;
  
•  Integration of IP telephony with the CRM system;
  
•  Integration of IP telephony with the accounting system (1C, ERP);
  
•  Technical support: data backup, restoring communications in an emergency, comprehensive support, software updates.
  

Today it is hard to imagine a client-focused business without a CRM system: its capabilities make it possible to improve the quality of client service and raise the personal productivity of sales managers, thereby increasing sales of the company's goods and services.

It does not matter whose CRM system you use - amoCRM, Bitrix24, 1C or Megaplan - ITSG specialists will connect IP telephony to it to create a powerful tool for managing relationships with your clients.

• when a call comes in, the client's record pops up in the CRM system and the manager already knows who is calling;
• if this is the client's first call to the company, the software automatically suggests that the manager create a client record in the system;
• the CRM system makes it possible to assign a client to a responsible manager, and when a call comes in, IP telephony automatically connects the client to the right member of staff;
  
• when you click on a phone number in the CRM, IP telephony automatically dials that number;
  
• IP telephony feeds call statistics straight into the CRM system, and you can review the call log by manager, by client, or every call over a given period;
  
• the CRM system stores the whole history of interaction with the client;
  
• when a client calls, their record appears on screen and the manager can note important comments, set tasks for that client and plan the next steps (sending a proposal, a meeting, a follow-up call);
  
• every missed call is logged, and the manager can deal with them later.
  

Turn calls into sales, raise the quality of your service, build client loyalty, grow your business! ITSG is ready to help you do it!