Support without the headaches
Scheduled management of computers, servers and complete infrastructures is our core business. Two packages cover most needs — and both of them are governed by a written SLA.
In every package
Over our years on the IT outsourcing market we have settled on models that work for both sides. Whichever package you choose, two things never change.
- Remote sessions are not limited. However many it takes to solve the problem.
- On-site visits are not limited. Same principle — we work to the result, not to a counter.
- A contract with an SLA. The quality level is guaranteed in writing.
Two service packages
Popular
Supporting the full working day of an office
- Response to an issue — no more than 1 hour
- Resolution — no more than 8 hours depending on priority
- Service uptime guarantee — 99%
- Free initial consultation with a technical specialist
Maximum
Round-the-clock operation, where downtime costs money
- Response to an issue — no more than 30 minutes
- Resolution — no more than 4 hours depending on priority
- Service uptime guarantee — 99.7%
- Free initial consultation with a technical specialist
What the price depends on
Three things, and none of them are hidden. To get a number for your case, take the free IT consultation — it costs nothing and ends with a written estimate.
- The service level — which of the two packages above
- The scope of services chosen for continuous support
- The number of people using those services
What you are paying for
A service-led approach
It lets us guarantee a high level of quality and be accountable for it.
A quality guarantee
We pay for our clients’ downtime. If a failure exceeds the agreed waiting time, we carry financial responsibility.
Effective communication
Automation of every client request means you always know how the work is progressing.
We are waiting for your enquiries
Take the opportunity to get qualified recommendations. You will get answers about your infrastructure, valuable recommendations and a view of where it can go.