Technical support
without the headaches, with ITSource!
In every service package, for resolving infrastructure problems:
-> Number of remote sessions — NOT limited!
-> Number of on-site visits — NOT limited!
IT infrastructure management on a continuous basis
Scheduled management of computers, servers/services or complete infrastructures on a continuous basis is ITSource's core business. Over our years on the IT outsourcing market in Ukraine and neighbouring countries we have developed successful models of mutually beneficial cooperation for managing complete IT infrastructures, their individual components, servers and so on.
For our clients' convenience there are two main service packages:
Popular technical support package
Suitable for:
-
Support of full office operations
Will meet the IT needs of any company, whether it has a standardised set of equipment and functions or a more complex set of corporate services and redundancy systems for them.
SLA contracts!
We guarantee the service quality level.
We work for results!
We place no limit on the number of on-site visits or remote sessions needed to solve a problem.
Service hours:
09:00 to 18:00
(on weekdays)
- response time to an issue — no more than 1 hour;
- resolution time — no more than 8 hours depending on priority;
- service uptime guarantee — 99%.
Bonus:
A free initial consultation with a technical specialist
REQUEST A QUOTEMaximum technical support package
Suitable for:
-
Round-the-clock support of office operations
Suits companies that operate around the clock, for which downtime is highly undesirable and may bring financial losses. Covers weekends and public holidays too.
SLA contracts!
We guarantee the service quality level.
We work for results!
We place no limit on the number of on-site visits or remote sessions needed to solve a problem.
Service hours:
24x7x365
(including weekends and public holidays)
- response time to an issue — no more than 30 minutes;
- resolution time — no more than 4 hours depending on priority;
- service uptime guarantee — 99.7%.
Bonus:
A free initial consultation with a technical specialist
REQUEST A QUOTEStill have questions?
Write to us!
Our managers are available and ready to advise you on any question you may have.
Ask a questionOur advantages
A service-led approach
Lets us guarantee a high level of quality and be accountable for it.
Quality guarantee
We pay for our clients' downtime. If an infrastructure failure exceeds the waiting time the client can accept, we bear financial responsibility for it.
Effective communication
We use automation systems for all client requests, which let our customers stay informed at all times and know how the work is progressing.
What affects the price of the service:
- The service level according to the table above.
- The scope of services chosen for continuous support.
- And, of course, the number of people using those services.
To estimate the cost of managing your IT infrastructure, take advantage of a free IT consultation.
Book a free consultation!
Take the opportunity to get qualified recommendations — book a free initial consultation. You will get answers to all your questions about your infrastructure, valuable recommendations and an understanding of the ways it can develop.
info@itsource.com.ua
WE ARE WAITING FOR YOUR ENQUIRIES!
ITSource blog posts: company news and industry updates
Today almost every company needs the help of qualified IT specialists: whether one-off project help configuring a server or individual services, or continuous support of a complete infrastructure. In this post we will try to answer the question of how a new client is taken on for technical support:
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Practically every modern company makes active use of IT tools. But for most of them IT is not their core business, so many firms prefer to outsource the whole infrastructure or parts of it. Yet while handing server and service management to a contractor has already become routine...
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We have already written about who should outsource IT, when and why. We have also written about how to do it properly and not regret entrusting your IT infrastructure to an outsourcer. An attentive reader may remember that, among other things, we advised paying particular attention to drawing up the right contract between the customer...
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